1. Acceptance of Terms

By accessing and using the Botanical Atelier website, purchasing our products, or utilizing our services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should refrain from using this site or purchasing our products.

2. No Liability for Third-Party Sales

Botanical Atelier provides its products through various channels, including third-party retailers and platforms. Please be aware that purchases made through third-party vendors are subject to the terms and policies of those respective entities. Botanical Atelier assumes no responsibility or liability for transactions, products, or services facilitated by third parties. Any claims or concerns related to such purchases should be directed to the respective third-party vendor.

3. Limitation of Liability

By shopping at Botanical Atelier or using our website, customers acknowledge that Botanical Atelier is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the use of our products or website. This includes, but is not limited to, any liability related to the performance, non-performance, acts, or omissions of any third-party products or services.

4. Product Use and Responsibility

Customers are responsible for ensuring they are not allergic to our ingredients and are encouraged to perform a patch test before using any product extensively. Botanical Atelier is not responsible for any adverse reactions or harm resulting from the use of our products.

5. Changes to Terms

Botanical Atelier reserves the right to modify these Terms of Use at any time without prior notice. Your continued use of our website and products following any changes signifies your acceptance of the revised terms.

Shipping & Returns

Shipping and Return Policy for Botanical Atelier

1. Shipping Policy

At Botanical Atelier, we strive to ensure your order is processed and shipped in a timely manner. Shipping times and costs may vary depending on your location and the shipping options available. Once an order is dispatched, you will receive a tracking number to follow your package's progress. Orders ship out of San Francisco, CA.

2. Return and Exchange Policy

Product Returns: Botanical Atelier prioritizes your satisfaction with our products. While our products are not eligible for return or exchange due to the nature of our goods, we offer a full refund or credit option under certain conditions.

Refund or Credit for Dissatisfaction: If you are not satisfied with your purchase, you may be eligible for refund/ credit. To qualify for this, you must return the product within 30 days of purchase. The product should be returned in its original condition when possible.

Opened or used products, unless you are not satisfied.
Products marked as final sale or non-returnable.
Products not purchased directly from Botanical Atelier (e.g., third-party vendors).

3. Processing Returns for Credit/Refund.

To initiate a return for credit, please contact our customer service team with your order details. After we receive and inspect the returned item, we will process your credit if the return meets our policy criteria. This credit can be used for future purchases on our website.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can rectify the issue at hello@botanical-atelier.com

5. Changes to Our Policy

Botanical Atelier reserves the right to update or modify this Shipping and Return Policy at any time without prior notice. Your use of our website and services following any such changes indicates your acceptance of these changes.